Are your quality systems “up to scratch”? Or are you faking it to keep up your certification, while explaining away quality failures as being somebody else’s fault? Or have you been thinking that you really do need to do something about formalising your existing quality approach, but have been scared off by horror stories of “over-the-top” paperwork?
Charles Nelson, LFRAIA, AIA, AECPM, is recognised internationally as an authority on the application of ISO 9001 QM systems for design professionals. Charles has written the only three books in print on the subject, delivered hundreds of workshops on QM across three continents, and has helped over 200 Australian design firms gain ISO certification.
Charles’ QMS clients range from the largest real estate developer in Japan, and the second largest water services provider in the US, to scores of small, medium-size and large design practices and contractors. If you really want to get it ‘right the first time’, (or the second time) with the least amount of hassle, paperwork and red tape possible, there is only one ‘best’ source.
A good way to start is to get Charles’ latest book: Managing Quality in Architecture, 2nd Ed. (Routledge, 2017) Review it. Get your questions together, then have a free, no obligation chat with Charles about what you want to do.