As Managers and CEOs, you depend on the productivity and quality of output of your staff. Their performance and motivation are paramount to successful project outcomes, client satisfaction and practice growth.
Through successful human resources management, your employees could be considered your closest and most trusted advisors and consultants, and your collaboration with them should employ related principles for engagement:
Empathy and communication with staff equals commitment and engagement. Hence, having processes in place that encourage and promote the above thinking can lead to active mentoring and coaching that is intrinsically embedded in the day to day operations of your team. This has the potential to greatly accelerate success and growth for all team members.
Harry Nicholas, a Principal and former Head of Resourcing at Melbourne architects Hayball, answers:
In December 2010, Jodi Glickman wrote a piece for the Harvard Business Review, encouraging employees to, “Operate at 110% always, whether you’re talking to your assistant or the CEO of the client.” In doing so, she promoted the idea that “Your boss is your Client”, a line of thinking that has been the topic of many similarly voiced articles.
Effective working relationships embrace active listening and empathy as core components for successful collaboration. These are traits that, amongst others, form the basis for sound communication, trust and teamwork at all levels, whether engaging with clients, consultants or employees.
Empathy promotes then, that where Glickman’s mantra calls for employees to “treat your bosses as if they are your clients”, the reverse could be said to hold:
Complete the form below and a member of PSMJ Asia Pacific will be in touch shortly.